ICICI Foundation is strongly committed to protecting the privacy of Beneficiaries and has taken all necessary and reasonable measures to protect the confidentiality of the Information and its transmission through the world wide web.
2. Customer Information
Information includes, without limitation, the following categories of personal data that we may collect or otherwise process:
a. Full Name, Email ID, Mobile Number, Date of Birth, Gender, Location/ City, Education.
You must ensure that all Information that you provide us with is accurate, up-to-date, and true. ICICI Foundation is not responsible for any errors, discrepancies, or inaccuracies in the Information you share with us. When you use Services, we make best efforts to provide you with the ability to access and correct inaccurate or deficient Information, subject to any legal requirements.
3. Collection of Information
We are required to collect Information to provide you with Services, to comply with our contractual obligations and applicable law. If you do not provide such Information as and when requested by us, we will not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you. In this case, we may have to cancel or limit your access to Services (or part thereof).
We use different methods to collect Information from and about you, including through:
(a) Direct interactions: This includes Information you consent to give us when you use Services or when you interact with us, including when you:
(i) use the Services or carry out other activities in connection with Services;
(ii) consent to receiving marketing communications; or
(iii) report a problem with Services, give us feedback, or contact us.
(b) Automated technologies or interactions: When you use Services, we may automatically collect data about your equipment, browsing actions, and patterns. We collect this data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive such data about you if you visit other websites that use our cookies. (c) Third parties or publicly available sources: We receive Information from various third parties, such as our service providers, credit bureaus, insurance companies, and government portals.
We may contact third-party service providers to assist us in better understanding our site visitors. These service providers may use the information collected on our behalf to help us conduct and improve our Services.
You are free to disable or delete these cookies by changing your web browser settings. ICICI Foundation is not responsible for cookies placed in Beneficiaries’ devices by any third party and information collected thereby.
5. Use of Information
We will only use your Information as permitted under applicable law. Most commonly, we will use Information to perform the Services or to comply with a legal obligation. We use your Information for the following purposes:
(a) to provide the Services to you;
(b) to comply with legal obligations;
(c) to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
(d) for risk control, fraud detection, and prevention;
(e) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(f) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;
(g) to improve the functionality of Services based on the information and feedback we receive from you;
(h) to send notifications to manage our relationship with you including to notify you of changes to our Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;
(i) to monitor trends and personalise your experience;
You agree and acknowledge that by using Services, you authorise ICICI Foundation to contact you via email, phone, or otherwise to provide the Services to you.
6. Disclosure of Information
We undertake not to disclose Information to any person, unless such action is necessary to:
(a) conform to legal requirements or comply with legal process;
(b) protect or defend Us or our affiliates’ rights, interests or property;
(c) protect the interests of ICICI Foundation, its affiliates, members, constituents, or of other persons.
The Beneficiaries shall not disclose to any other person, in any manner whatsoever, any information of a confidential nature relating to ICICI Foundation or its affiliates that is obtained in the course of availing the Services. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle ICICI Foundation and its affiliates to terminate the Services.
ICICI Foundation will limit the collection and use of Information to a need-to-know basis ICICI Foundation may collect, compile, and share any and all Information with third parties (including our affiliates and successors), subject to suitable confidentiality obligations and in accordance with our instructions, in order to render the Services to you and to enable us to provide you information about the Services. Such third parties may include, but not be limited to, service professionals, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors.
You authorise us to share all Information with its affiliates, governmental agencies, and any third parties as may be required by applicable law, customary practice, statistical analysis, , verification, or risk management processes, and shall not hold ICICI Foundation liable for such use or disclosure of Information.
7. Storage and Transfer of Customer Information
ICICI Foundation complies with applicable laws in respect of the storage and transfer of Information. As a part of your use of Services, the Information you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one in which you are based, or if one of our vendors, partners, or service providers is located in a country other than one you are based in. Please note that your financial data is only stored on systems located in India.
8. Security of Customer Information
ICICI Foundation endeavours to safeguard and ensure the security of the Information using appropriate measures to protect it from unauthorised access, and follow standards prescribed by applicable law. ICICI uses 128-bit encryption for the transmission of Customer Information, which is currently the permitted level of encryption in India. When Customer Information is not transmitted through such encryption, the Customer’s system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the Customer Information.
The Customer agrees to cooperate with ICICI Foundation in order to ensure the security of the Customer Information, and it is recommended that the Customer necessarily chooses their passwords carefully such that no unauthorised access is made by a third party. To make the password complex and difficult for others to guess, the Customer should use a combination of alphabets, numbers and special characters (like !, @, #, $, etc.). The Customer should not disclose their password to anyone or keep any written or other record of the password such that a third party could access it.
We encourage you to periodically review this Privacy Commitment for the latest information on our privacy practices.
10. Contact Us and Details of Grievance Officer
Name: Rmma Thakur
Designation: Grievance Officer